Managed services

Alina Softwares specializes in providing the best managed services. With years of experience and a team of highly skilled professionals, we provide fully managed services solutions that help our clients achieve their objectives and stay ahead in the competitive market.

Infrastructure Management

We specialize in offering Infrastructure Management services that include servers, network devices, and storage systems.

Our managed services experts ensure that our client's infrastructure is running efficiently and reliably, enabling them to focus on their core business objectives.

Database Management

We specialize in managing databases for our clients like Oracle, SQL Server, MySQL, etc.

Our DBMS experts ensure that databases are running competently and firmly, enabling them to attain their business objectives more efficiently.

Development infrastructures

Setting up CI/CD pipelines, development and testing environments.

Cloud migration

Our cloud management solutions include the management of public, private, and hybrid cloud environments. We always work harder to offer the best cloud management services to our clients.

For us managed services are not just about managing IT infrastructure, but providing a high level of service to our clients. Whether a new or an existing business, we will help you achieve your managed services objectives.

Hope, our team can transform your business in the right path and it can emerge as largest into the Digital World.

Our Approach to Managed IT Delivery

Tailored customer communication

Analyzing information needs of each stakeholder.
Discussing how best to communicate information (communication means, level of detail, frequency of updates, timing, etc.) to each stakeholder.
Regularly sharing relevant project status information.

Commitment to bringing value

We strive to bring our customers additional value in every project. In 2022, ScienceSoft was featured on the prestigious Global Outsourcing 100 list, the annual listing of the top outsourcing advisors and consultants.

KPI-based cooperation

We define tailored sets of business and IT goals to track the quality of the services we deliver.

First response time.
Customer Satisfaction Score (CSAT).
Resolution rate.
Abandonment rate for calls

Consistent and comprehensive reporting

We ensure service transparency by submitting regular reports on:

Achievement of team productivity and service quality KPIs.
Use of resources (actual versus planned).
Actual project problems or potential risks.
Revised risk management strategy, acceptability of the risks.

Quarterly improvements in service delivery

Regular roadmap revision (stated business needs vs. current business needs; value we bring vs. the highest possible value).
Proactivity in terms of adding improvements or competitive advantages to the service.

Comprehensive knowledge transfer

Detailed process descriptions and policies regulating IT service provisioning.
Knowledge transfer to your in-house architects, developers, testers, DevOps engineers, IT support specialists, DBAs, and security administrators.

Flexibility in cooperation models

Complete managed IT services: taking the whole responsibility for your IT infrastructure component(s). We can also manage other IT services vendors of yours.
Co-managed cooperation model: cooperating with your internal IT infrastructure department or other IT services vendors.

Technologies We Work With

Logging, monitoring and alerting tools CI/CD Configuration management Platforms Remote collaboration Web application testing tools Mobile application testing tools

Logging, monitoring and alerting tools

How Much Will Your Managed IT Services Cost?

Per-ticket pricing

Best for: L1, L2 support, security management.

At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.

Fixed monthly fee

Best for: L3 support (defect fixes, minor functional changes), security management.

You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.

Time & Material (hourly billing with a cap)

Best for: Evolution of applications and/or IT infrastructure components (introducing substantial changes or adding new functionality)

You receive the end-of-the-month invoice based on the hours or efforts reported per month.

Mixed model (e.g., fixed monthly fee + T&M)

Best for: long-term cooperation entailing miscellaneous services.

You can combine different pricing models best fitting the required activities comprising your service suite.

The costs will also depend on:

The service package (continuous monitoring and troubleshooting, L1-L3 help desk, migration, etc.).
IT infrastructure type (cloud, on-premises).
IT infrastructure complexity.
SLA package (time coverage, number of issues included) and target KPIs.

We will be pleased to provide a customized estimate for you.

Ready to start a Project?

To start, fill out the form below to describe yourself and the project.

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Alina Softwares has got a solid technology team who understands the domain specifics in and out! they quickly ramped up on our project's requirements and delivered a quality product that was testable and production-ready. With no doubt I would prefer to work with these professionals for our future group projects"

S J Barakony

IT Director

“I would say, an industry-leading business solution architects and implementer on the field! Our mobile app has been completely re-tooled our front end stack, which created for us a clear and straightforward pathway to completing our feature delivery in the most economical manner. The inputs was always very thoughtful and the work is of high quality. Their knowledge on Mobile Technologies (Native/Hybrid) and its associated tools and frameworks is deep and can be considered an authority in the industry"

Brad Anderson

CTO

“Sunil (CEO of Alina Softwares), is a visionary in what he does. He is a perfectionist with a deep knowledge of tech domain. He is very well aware of industry best practices and magnificent at translating technology matters for non-technologist. I highly recommend his services. Sunil, thanks for your insights, it will be impactful and will go a long way for us."

Steve Wilson

Product Director

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